FAQs

cruelty-free stitchery

Product FAQ

Are your products vegan/cruelty-free?

Yes! Cruelty-Free Stitchery is a fully vegan company, with a vegan owner/operator - so no animal products or by-products are used. (I even go so far as to avoid stocking fabrics that depict non-vegan food lol).

Cruelty-Free is in the name, but this term generally applies to cosmetics and animal testing - so no I don't test products on animals! 

I mostly get this question in regards to the "natural rubber elastic" I use for scrunchies. Actual natural rubber comes from a tree that produces latex sap. It is not the petroleum rubber used for things like car tires. 

Are your products plastic-free?

Mostly! I'm working to phase out synthetic materials wherever possible. Very few products contain polyester thread, or use synthetic (not plant-based) materials. Read more about sustainability here! I ship plastic-free as well - most orders go in recycled paper mailers, or reused boxes with paper tape.

How many (cotton rounds, cloth wipes, nonpaper towels) should I get?

This is not a super easy answer, so it depends! How many disposable ones do you typically use? How often are you able (or willing) to do laundry?

For most things, you shouldn't have to add an extra laundry cycle - just toss them in with your towels. Make sure you have enough reusables to last between cycles. (i.e. if you wash towels once a week, have enough for at least a week plus a few extra).

From my experience, having more is better so you don't run out too fast and end up going back to disposables anyways. But you can always start with a pack and add more!

If we're talking NonPaper Towels and you have kids - add one per kid. (They loooove to help pick a print, and they'll be way more interested in using ones they like!)

For Cloth Wipes, assuming you're using them for baby, just like diapers - the younger the baby, the more you'll use. Most go with two packs.

Cotton Rounds depends on how often you use makeup, or if you use them for toner once or twice a day. One pack for occasional makeup and daily toner, two for daily makeup and toner.

What's with the purple threads?

Branding! And sustainability! My brand color is a lilac pinky-purple, so you know where they came from. Stocking multiple colors of this specialty thread is costly, and unfortunately wastes some in the process of switching colors in the machine.

As of 2025, some NonPaper Towels are being made with either an off-white or black thread in effort to reduce costs (whichever goes best with the fabric).

Your care instructions say to wash before use - why don't you pre-wash?

Many factors here, but mainly it's beyond impractical for me to pre-wash them all. I cut and sew hundreds of yards of fabric at once.

Washing removes stiffeners and "sizing" that makes the fabric smooth and easy to work with. While washing makes the fibers softer and fluffier and easier for you to use, this makes the cutting and sewing quite difficult if it's sticking to itself. If washed after cutting, the fabric will fray.

Lots of my customers have allergies or sensitivities to detergents, even the "free and clear" kind.

So many people (and dirty floors) have handled the fabric from the time it was woven to the time it leaves my office...

All the same reasons you wouldn't go buy new bath towels or underwear and use them right away without washing! At least I hope you wouldn't...

More care instructions here.

Do you take custom orders?

For reusable type products, generally no. I design the sizes and shapes of each piece of each product to use and fit the available material with virtually zero waste, so one-offs are not really feasible.

If you need a large quantity for an event or something like that, send me a message and I'll see what I can do.

For aprons or other upcycled pieces - stay tuned! Sign up for my mailing list to be notified when these open up.

Orders and Shipping FAQ

When will my order ship?

Orders typically ship within 3 business days, not including weekends or holidays. In the event of an upcoming delay for a vacation, etc, I will announce on the heading banner of the home page.

This does not include items marked "pre-order" or any custom/made-to-order items which will note the estimated shipping time in the item description.

Can you rush my order or send by a specific date?

Sometimes - please email me or use the contact form in advance if you have a specific deadline. Shipping upgrades are available at checkout, but they do not guarantee a faster processing time.

(DO NOT DM me on social media for urgent matters or order questions - I don't have notifications on, and DMs get lost quickly.)

I placed multiple orders - can you ship them together?

Yes - if the first one has not shipped yet. My shipping software will catch this automatically if you used the same shipping address for both, so no need to contact me. Thanks for helping to reduce packaging waste!

Where do you ship?

Great news! As of July 2024, I can ship anywhere!
Orders ship from Maryland, USA.
Within the USA, including US Territories and APO/FPO, your order will ship via USPS.
Outside the USA, you have the option between UPS and DHL. Please note that UPS cannot deliver to a PO Box. 

Shipping costs?

I use calculated pricing for domestic shipments, depending on weight, and if you select an upgrade at checkout. Orders over $35 ship free to the U.S.

Outside the U.S. - I use Shopify's Global Markets to get the best prices for a very small company like mine. Duties and taxes are calculated at checkout, so you won't have to pay upon delivery. (You may see prices increase at checkout, as the tax may not be added on the product page.)

Do you have an Etsy? Should I use that for International orders?

I do have an Etsy, for the time being, but ask that you order here as my fees are much much lower. It also is likely cheaper for you to order here if you're outside the U.S. - Etsy's international shipping rates are a bit high.

Better selection here, anyways!

Help! The post office lost my package / it says "delivered" but I don't have it!

If the package has been showing as "in transit" or "in transit, running late" on the tracking page for more than 7 days (within the continental U.S.) - please contact us so I can submit an inquiry for you. This could increase during holidays, natural disasters, etc. Sometimes they do find it, or it magically starts moving.

If the package has been marked as "delivered" but you didn't receive it - do the usual check behind the bushes, with neighbors, etc. Occasionally, they are marked "delivered" a bit too early, so if it doesn't turn up in a day or two - try contacting your local post office with the tracking number. 90% of the time, the package fell behind the seat on the delivery truck or something.

Do you have a storefront?

Cruelty-Free Stitchery is a home-based business, and I occasionally vend at markets in the Maryland, DC, Virginia area.

If you're in the area, check out the Where To Buy page - I keep an updated list of upcoming events, as well as a separate mailing list for locals to be notified of new events.

If YOU have a storefront and want to stock Cruelty-Free Stitchery products - send me a message via the Contact Us form.